Terms and Conditions

1. Introduction

Welcome to Lamberhurst Surgery. By registering and utilising our services, you agree to follow these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, kindly refrain from using our services. Note that these Terms can change periodically; we encourage you to review them frequently.

2. Services

We provide a comprehensive array of services as outlined in the General Medical Services (GMS) contract. This includes preventative care, general medical advice, treatment for both acute and chronic conditions, health education, and referrals to secondary care services.

In addition to the services covered under the NHS, we also offer certain non-NHS services that are not covered by the NHS. Please be aware that non-NHS services might be subject to additional charges.

3. Eligibility and Registration

We welcome new patients to our practice. Anyone in our practice area can register with us regardless of race, gender, social class, age, religion, sexual orientation, appearance, disability, or medical condition. We may only decline registration if you live outside of the practice's Integrated Care Board area, if we are not currently accepting new patients due to capacity, or if we do not offer the services you require. Please note that registration with our practice may be subject to proof of identification and address.

4. Appointments

You can schedule appointments online, via phone, or in-person at our surgery. If you're unable to attend a scheduled appointment, we request a minimum of 24 hours' notice for cancellation. This enables us to offer the slot to another patient.

5. Prescriptions

We issue prescriptions according to NHS guidelines and the clinical judgement of our GP or healthcare professional. If you require repeat prescriptions, please place your request at least 48 hours in advance. We provide an electronic prescription service for your convenience, allowing you to collect your medications from a chosen pharmacy.

6. Confidentiality and Data Protection

We are devoted to preserving the privacy and confidentiality of your personal and health information in line with the General Data Protection Regulation (GDPR) and the NHS Code of Practice on Confidentiality. Please read our privacy notice for more information.

7. Patient Responsibilities

We expect our patients to treat our staff and other patients with respect and courtesy. We have a zero-tolerance stance towards any form of abuse, discrimination, or violence. Breaching this policy may result in removal from our patient list and potential legal consequences.

8. Changes to These Terms

We reserve the right to amend these Terms as needed. While we'll attempt to inform you of significant modifications, it remains your responsibility to review these Terms consistently.

9. Complaints and Feedback

We are committed to delivering exceptional healthcare to all our patients. If you have a complaint or suggestion, please reach out to us. We'll address your complaint in accordance with our complaints procedure and NHS guidelines.

10. Jurisdiction and Applicable Law

These Terms, along with any dispute or claim arising from or connected to them, are governed by the laws of England and Wales. You consent to the exclusive jurisdiction of the courts of England and Wales for resolution of any dispute or claim.

11. Copyright

All content provided on our website, including but not limited to text, graphics, logos, images, and software, is the property of St Georges Road Surgery or its content providers, and is protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of St Georges Road Surgery.

12. Accessing our site

We will not be liable if for any reason our site is unavailable at any time or for any period.

13. Using our site

You may use our site only for lawful purposes. You must not use our site in any way that breaches any applicable local, national or international law or regulation, or in any way that is unlawful or fraudulent.

14. Our liability

To the extent permitted by law, we, and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.

15. Children and Young People

Our services are available to all registered patients, including children and young people. If you are under the age of 16, please ensure you have the consent of a parent or guardian to use our services. We provide services to children and young people in accordance with the appropriate safeguarding legislation and guidance.

16. Prescription of Controlled Medication

Lamberhurst Surgery is committed to the responsible prescribing of medication. We will not prescribe controlled medications unless there is a clear clinical need, in line with the guidelines and regulations set out by the NHS and the Medicines and Healthcare products Regulatory Agency (MHRA). All prescriptions, including those for controlled medications, are subject to the professional judgement of our healthcare providers. This policy is in place to ensure the safety and wellbeing of our patients.

17. Contact

For any queries or concerns about these Terms or our services, please contact our surgery: www.coventrygp.co.uk/contact